Johnnie E Zti

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Verified Reviewer

Need payout

Swagbucks had me wait for a month for a payout still have not gave me my money I contacted customer service still have gotten no answer this is unprofessional an horrible customer service I feel disrespected
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Loss:
$60

Preferred solution: The payout they owe me

Julie O Jrj

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Verified Reviewer
| map-marker Queens, New York

Can’t log in

I was accidentally logged out of my app. Now I can't get back in it tells me invalid credentials even after changing my password a dozen times. Someone reached out and told me to delete the app and reload. Which is a no brainer and I already did that. I don't want to create a new app and lose my status or my points but I'm afraid there is nothing else I can do.
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Chicken a

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Verified Reviewer

Screwed me out of money I was relying on for a bill

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I completed a multi step survey and didn't get credited over $129 and support is useless and misunderstands everything I saw apparenty and I had back and forth for weeks and then some final message saying it was decided for good. I provided everything that showed my progress and screenshots of the transactions I made and they kept acting like that wasn't any sort of proof even with it right there in their face.

Would then give a list of multiple different reasons why it wasn't credited none which applied to me and would never give an exact answer because I did everything right. I had been a member for over 9 months and earned over 150,000 points and was a pretty high rank able to do up to 5 gift card instant transactions a month. I recommend you also contact Prodege who owns Swagbucks and email them or try calling and leaving a message because nobody answers along with messaging people on LinkedIn who work for either company and the messaging them. Going to produce a lengthy video about them although it probably won't do anything though.

Prodege in 2020 had over $200 million in revenue and Swagbucks along with other sites they own are massive revenue generators for them so when someone does everything by the book and doesn't get credited don't let them convince you they are just some small-medium size company. They also work with major companies like Disney and other massive companies Prodege LLC does/did marketeering for them.

They clearly don't really care or else their ratings on every rating site wouldn't be so poor. I encourage everyone to spread the word and to produce videos and do whatever they can.

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Loss:
$130
Pros:
  • When they payout it helps a lot
Cons:
  • Can screw you at any time and they are still profiting off u

Preferred solution: Full refund

User's recommendation: Swagbucks owned by Prodege LLC can screw you at any time for no reason

Alyss Elk

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Verified Reviewer
| map-marker Upper Marlboro, Maryland

Mi app está desactivada

Se me olvidó mi contraseña y desactivé mi cuenta. No a mí mandaron el correo electrónico para poder recuperarla
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Resolved
Kevin C Wzd

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Verified Reviewer

Resolved: Gift card not received

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Updated by user Oct 06, 2023

Company fixed the issue and I have been provided with apology. Customer service finally issued egift card

Original review Sep 06, 2023
Asked for a copy of my license, I sent to them and still giving me a run around.Used to be good to work with- gone wacky lately!
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Loss:
$5
Pros:
  • Good array of offers
Cons:
  • Gone crazy lately
  • And not responsive

Preferred solution: Full refund

User's recommendation: Tell them to get sensible

Anonymous
map-marker Mobile, Alabama

Payment not received/ unable to get in touch with a representative!!!!!

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I HAVE NOT BEEN ABLE TO GET IN TOUCH WITH A REP. I HAVE NOT RECEIVED MONEY THAT I HAVE EARNED!!! $1,734
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Leanna J Jjn

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Verified Reviewer

Need 24 service

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Trying to get my number changed to get my money off this is not cool I played all night trying to get my money
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Pros:
  • Surveys are ok time and content
Cons:
  • Redemption software issues

Preferred solution: Redeem my money

April M Mfi

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Verified Reviewer

Emergency

$100 Walmart e-card I dont know how to use and there is nobody to talk to and try to make me pay for a resolution.
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Preferred solution: My e-card

User's recommendation: They don’t answer the call and try to make you pay to talk to them.

Vidalia F

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Verified Reviewer
| map-marker Spruce Pine, North Carolina

It didn't work

When it asked me to press zero to speak to a customer service person it wouldn't let me it kept saying invalid entry
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Anonymous
map-marker Melbourne, Florida

Uh..it wont let me redeem points

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My complaint to customer service and finally I was able to redeem my points. And then a few days later I received my gift card via virtual email.
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Darlene S Ymi

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Verified Reviewer

Haven’t received my Swagbucks

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Swagbucks did not meet my expectations whatsoever. I'm still waiting for my PayPal to be credited. I really was looking forward to interacting with swagbucks on a daily basis, but I'm reconsidering my overall affiliation with the company. Disappointing experience for me, repeatedly, so I caint keep wasting my time.
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Loss:
$5

Preferred solution: Deliver product or service ordered

Dante V Wfz

My account

I am trying to redeem my Swagbucks for a gift card but it's asking me for my secret answer and I only have two answers that I would know and neither of them are working so I need to change it.
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Pros:
  • Lot of pros to many to list lol
Cons:
  • No customer service

Preferred solution: Hello with my secret answer

User's recommendation: Remember to write down your secret answer

Mark V Pdy

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Verified Reviewer

No swag codes

Haven't received swag codes in about a week but all of my orher notifications are coming through and I'm logged in on both the app and the website.
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Preferred solution: Additional Points

Anonymous
map-marker Newton, Kansas

I tried to call customer service Bec I have been logged out of my account and I have lots of money in my Swagbucks account. Nobody ever answered the phone and I wasn't presented to be able to leave a

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Nobody answered my call and tried to help me with my situation. Didn't even provide me with the option to leave a message
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User's recommendation: Customer service is horrible

Anonymous
map-marker Whitehall, Michigan

Cash out

Can't seem to cash out and no one answered the trivia is fun but cashing out is giving me a migraine
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