First and foremost, please notice (from screenshots attached) that after I asked them about something I was supposed to clearly be awarded for, the customer service representative Sarah convieniently and completely ignores everything that I wrote. This company is extremely deceitful.
I signed up after I saw a commercial that had a swagbucks code, you enter in the code for 1,000 swagbucks when you join. The site would not accept the code, I wish I would've taken screenshots but I didn't think the company would be so underhanded. Once I signed up (without the code) and entered the code as soon as I got to my home screen it said "code only valid for new users" EVEN THOUGH I WAS CLEARLY A NEW USER. My next issue was when I had someone sign up with my referral code.
I was supposed to get 1,000 swagbucks per sign up using my code. On their FAQ they say it could take something like 7-10 days before you see your account credited. When I e mailed them to ask when I would be credited, a woman named Angelica responded saying that the user that I signed up had to earn at least 300 swag bucks by May 31 in order for me to receive the credit for signing them up. The best part about the scenario is that her email back to me came in on June 1 which means there was no possible way for the person that I signed up to know they had to earn 300 swagbucks in order to complete the referral.
I was never informed that anyone I signed up had to reach a certain amount before I receive credit for signing them up. I did however see something that said I would get 10% of their earnings for life after you sign them up which now, I think is a big lie. Mind you, the person signed up about five days ago and I signed up one day before they used my referral code. Yet another issue I experienced was when I downloaded a casino game named "SLOTOMANIA" that stated you get 150 points for installing and getting to level five.
I'm on level 14 now I have emailed them screenshots of the offer as well as my home screen showing I downloaded the game as well as a picture of the actual game where you can see what level I am on. Still they ignore that email and do not respond. But they were happy to provide me with more information as to how I could sign up more people and receive only 500 swag bucks for that for the month of June. These people are utterly despicable.
Whoever runs this company should be fired, resign, whatever. I hope the companies that use their services eventually become wise to their ways and cut ties with them because this is not the proper way to run a business. I personally would not want to be associated with this company in anyway shape or form and I will be deleting my account. This is perhaps the biggest hoax I have ever dealt with.
Swag bucks you could not be more disappointing!
YOUR COMPANY IS PREYING ON THE INNOCENT WHO'RE JUST TRYING TO EARN SOME EXTRA MONEY. SHAME ON YOU SWAGBUCKS!
Review about: Swagbucks Customer Care.
Reason of review: Poor customer service.